Refund policy

Every Sun Custom Designs item is made to order just for you. Because of that, we can't accept returns or exchanges for change of mind, or if you ordered the wrong size or color. Please check the size chart on each product page before you order.

 

Damaged, defective, misprinted or wrong items

If your item arrives damaged, defective or misprinted, or it isn't what you ordered, contact us within 30 days of delivery through our contact page. Include your order number and a clear photo of the problem. Once we confirm the issue, we will send a free replacement or give you a full refund for that item, whichever you prefer. You don't need to send the item back unless we ask.

 

Lost packages

If tracking shows no movement for an unusual length of time, or your package is marked delivered but you can't find it, contact us with your order number and we will help resolve it with the carrier.

 

Wrong address

Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an address entered incorrectly, but contact us and we will do what we can.

 

Cancellations

We can usually cancel an order before it enters production. Once production has started, the order can't be cancelled.

 

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to post it.